FAQs

Yes, we are an asset-based motor carrier company. We maintain a substantial pool of in-house fleets, including trucks and trailers, as well as a network of over 45,000 owner-operator partners. This dual capacity allows us to offer a comprehensive range of transportation and logistics solutions, ensuring flexibility and reliability in meeting our customers’ diverse needs. Whether you require the use of our in-house assets or prefer to leverage our extensive network of owner-operators, we have the resources and expertise to provide efficient and customized transportation services tailored to your specific cargo and logistics requirements.

Requesting a freight quote from American Cargo Carriers is a simple and streamlined process. To get a personalized quote for your shipping needs, follow these steps:

1. Contact Us: Reach out to our dedicated customer support team through one of the following methods:
   • Phone: Call our [phone number] to speak with one of our knowledgeable representatives.
   • Email: Send an email to [email address] with details of your shipment and requirements.
   • Online Form: Visit our website at [your website URL] and fill out our online quote request form. This form will prompt you to provide specific information about your shipment.
     
     
2. Provide Shipment Details: When you get in touch with us, please be ready to share essential information about your shipment, including:
   • Origin and destination locations
   • Type of cargo and its specifications
   • Weight and dimensions
   • Preferred shipping dates or timeline
   • Any special requirements or handling instructions
     
     
3. Receive a Tailored Quote: Our team will carefully review the information you provide and calculate a competitive and personalized freight quote based on your specific needs. You’ll receive this quote promptly, usually within [mention your typical response time] after we have all the necessary details.
   
   
4. Review and Discuss: Once you receive your quote, our team is available to discuss it with you and address any questions or concerns you may have. We’re committed to ensuring that you have a clear understanding of the quote and the services it includes.
   
   
5. Booking Your Shipment: If you’re satisfied with the quote and ready to proceed, our team will guide you through the booking process. We’ll work with you to confirm the details, set up a transportation plan, and arrange for the shipment.

At American Cargo Carriers, we strive to make the quoting process as easy and convenient as possible. Our team is here to assist you at every step, from requesting a quote to booking your shipment. Whether you’re a new customer or a long-standing partner, we’re dedicated to providing you with competitive rates and reliable transportation services to meet your logistics needs

At American Cargo Carriers, we handle a wide range of freight types, and we’re equipped to manage various classes of cargo. Our services encompass the transportation of:

1. General Freight: This includes everyday consumer goods, electronics, machinery, and more.
   
   
2. Perishable Goods: We specialize in the transportation of temperature-sensitive and perishable items, such as food and pharmaceuticals.
   
   
3. Specialized Cargo: We have the expertise and equipment to transport oversized or heavy freight, including machinery, construction materials, and other specialized cargo.
   
   
4. Hazardous Materials: Our team is trained and certified to handle hazardous materials, ensuring strict adherence to all safety regulations and compliance with hazmat shipping requirements.
   
   
5. Dry Bulk: We can transport dry bulk materials like grains, minerals, and chemicals efficiently and safely.
   
   
6. Liquid Bulk: We have the capability to handle liquid bulk cargo, such as chemicals, petroleum products, and food-grade liquids.
   
   
7. LTL (Less Than Truckload) and FTL (Full Truckload): Whether you have a small shipment that requires LTL services or a full truckload, we can accommodate your specific requirements.
   
   
8. High-Value Cargo: For high-value or sensitive cargo, we provide secure transport services to ensure its protection and integrity.
   
   
9. Fragile Goods: Fragile or delicate items are handled with extra care to prevent damage during transit.
   
   
10. Retail and E-commerce Goods: We support the retail and e-commerce industries by providing efficient transportation services for a variety of products.

If you have a specific question about the type of freight you need to transport, please don’t hesitate to reach out to us. We’re here to discuss your unique shipping needs and tailor our services to meet your requirements, regardless of the type of cargo you’re looking to transport.

Safety Protocols and Training: Our motor carrier company places a strong emphasis on safety. All our drivers and personnel undergo rigorous training in accordance with industry standards. They are well-versed in safe handling practices and are trained to prevent accidents and incidents during transportation.

Well-Maintained Fleet: We maintain a fleet of well-serviced and inspected vehicles to ensure they meet safety standards. Regular maintenance checks and servicing are conducted to prevent any mechanical issues that could compromise safety.

Experienced and Professional Drivers: Our drivers are experienced professionals who prioritize safety above all else. They are trained to handle a variety of cargo types and know how to secure loads properly to prevent shifting during transit.

Compliance with Regulations: We strictly adhere to all local, state, and federal regulations related to the transportation of goods. This includes compliance with weight limits, hours-of-service regulations, and other relevant laws.

Security Measures: In addition to safety, we take the security of your goods seriously. Our vehicles are equipped with state-of-the-art security features, including GPS tracking systems and tamper-evident seals on cargo. This allows us to monitor the location and condition of your goods throughout the journey.

Insurance Coverage: We are fully insured, and our insurance policies cover the value of the cargo in transit. In the rare event of damage, loss, or theft, you can have confidence that your goods are protected.

Communication and Transparency: We maintain open lines of communication with our clients, providing real-time updates on the status and location of their shipments. This transparency ensures that you are aware of the progress of your goods throughout the transportation process.

Emergency Response Plan: Our company has a comprehensive emergency response plan in place. In the event of unforeseen circumstances, our team is trained to handle incidents effectively, mitigate risks, and ensure the safety and security of your goods.

Proactive Risk Management: We continually assess and manage potential risks associated with the transportation of goods. This proactive approach allows us to identify and address potential issues before they become a problem.

Client Feedback and Accountability: We value feedback from our clients. It helps us continually improve our safety and security measures. Our commitment to accountability means that we take any concerns or issues seriously and work to resolve them promptly.

1. Carrier Screening and Qualification: At American Cargo Carriers, we take the selection and vetting of carriers in our network very seriously. Our first step is to screen carriers rigorously. We ensure that carriers meet specific qualification criteria, such as being properly licensed, insured, and registered with the Department of Transportation (DOT). We also check their safety records and compliance with federal regulations.
   
   
2. Insurance and Liability: We require all carriers in our network to have comprehensive insurance coverage that meets or exceeds industry standards. This insurance includes cargo insurance, liability coverage, and workers’ compensation. This ensures that your cargo and interests are protected in the event of any unforeseen incidents.
   
   
3. Safety and Compliance: Safety is paramount in the transportation industry. We assess carriers for their safety records, including their CSA (Compliance, Safety, Accountability) scores. We verify their compliance with hours-of-service regulations, driver qualifications, vehicle maintenance, and other critical safety measures.
   
   
4. References and Reputation: We conduct thorough reference checks and review carriers’ reputations in the industry. We consider factors like customer feedback, industry partnerships, and any past incidents or accidents. We prioritize carriers with a history of reliability and professionalism.
   
   
5. Experience and Expertise: We look for carriers with experience in handling the types of freight we broker. Whether it’s general cargo, specialized goods, or hazardous materials, we match carriers with the expertise to ensure the safe and efficient transportation of your goods.
   
   
6. Technology and Communication: Carriers in our network are expected to use up-to-date technology for tracking and communication. This ensures that we can maintain real-time visibility of your shipments and respond promptly to any changes or issues during transit.
   
   
7. Continuous Evaluation: Our carrier vetting process is ongoing. We continually evaluate carriers’ performance, safety records, and customer feedback. If a carrier doesn’t meet our stringent standards, we take appropriate actions, including potentially removing them from our network.
   
   
8. Contracts and Agreements: We formalize our relationships with carriers through contracts and agreements that clearly outline expectations, responsibilities, and performance metrics. These agreements provide accountability and assurance.
   
   
9. Quality Control and Accountability: We maintain a system of quality control and accountability, which includes regular performance reviews, compliance audits, and the resolution of any issues or disputes promptly and effectively.
   
   
10. Customer-Centric Approach: Our carrier selection process is driven by a customer-centric approach. We choose carriers that align with our commitment to providing exceptional service to our customers.

At American Cargo Carriers, we understand the importance of real-time shipment tracking for our customers. We believe that transparency and visibility are critical aspects of a successful logistics partnership. That’s why we offer a robust real-time tracking system to ensure you’re always informed about the status of your shipment.

Our real-time shipment tracking system offers the following benefits:

1. Instant Updates: Our advanced technology provides instant updates on the location, status, and progress of your shipment. You can access this information through our user-friendly online platform or mobile app.
   
   
2. GPS Tracking: We utilize GPS technology to pinpoint the exact location of your shipment at any given moment. This allows you to monitor its progress in real-time.
   
   
3. Estimated Arrival Times: You can access estimated arrival times based on current conditions, helping you plan for receiving or dispatching goods more efficiently.
   
   
4. Alerts and Notifications: Our system can send automatic alerts and notifications to your preferred communication channels, such as email or SMS. You’ll receive updates on milestones, delays, or other relevant information.
   
   
5. Secure Access: We prioritize the security and confidentiality of your shipment information. Access to real-time tracking is secure and restricted to authorized personnel only.
   
   
6. 24/7 Availability: Our tracking system is available 24/7, ensuring you have access to vital information at any time, day or night.
   
   
7. Customer Support: If you ever have questions or concerns about your shipment, our dedicated customer support team is ready to assist 24/7. They can provide real-time updates and address any inquiries promptly.
   
   
8. Customized Reporting: We can tailor tracking reports to meet your specific needs. Whether you require daily, weekly, or custom reporting, we can accommodate your preferences.
   
   
9. Integration with Your Systems: If you have your own tracking or management systems, we can often integrate our tracking data into your existing software for seamless operations.

Our commitment to real-time shipment tracking is part of our customer-focused approach. We believe that informed customers are satisfied customers, and we strive to keep you informed every step of the way. With our tracking system, you can have peace of mind, knowing that your shipment is in capable hands and that you have the tools to monitor it in real-time.

At American Cargo Carriers, we take pride in offering a distinctive and value-driven approach that sets us apart from other freight brokerages and motor carrier companies. Our commitment to excellence and customer satisfaction shines through in several key areas:

1. Combined Expertise: We operate as both a freight broker and a motor carrier, giving us a unique advantage in the transportation industry. This dual capability allows us to provide end-to-end solutions, ensuring greater control over the entire shipping process.
   
   
2. Extensive Network: We’ve cultivated a vast and reliable network of carriers and shippers, giving our customers access to a wide range of transportation options. This allows us to offer flexibility and competitive pricing.
   
   
3. Personalized Service: Our team understands that each customer’s shipping needs are unique. We take the time to listen to your requirements and tailor solutions that best fit your cargo and budget. You’re not just another number to us; you’re a valued partner.
   
   
4. Advanced Technology: We leverage cutting-edge technology for real-time tracking, efficient logistics management, and streamlined communication. This ensures transparency and efficiency throughout the shipping process.
   
   
5. Safety and Security: We prioritize the safety and security of your goods. Our rigorous carrier vetting process and commitment to compliance guarantee that your cargo is in trustworthy hands.
   
   
6. Reliability and Consistency: Our track record speaks for itself. We consistently meet and exceed customer expectations, delivering shipments on time and in excellent condition.
   
   
7. Transparency: We believe in open and honest communication. You’ll always be in the know about your shipment’s status, and our dedicated customer support team is here to assist with any questions or concerns.
   
   
8. Sustainability: We’re committed to sustainability and eco-friendly practices in transportation. By choosing us, you support a company that cares about the environment and minimizes its carbon footprint.
   
   
9. Competitive Pricing: We offer cost-effective solutions without compromising service quality. Our industry knowledge and negotiation skills ensure you get the best value for your transportation budget.
   
   
10. Flexibility and Adaptability: We can adapt to changing circumstances and meet evolving customer needs. Whether it’s a unique cargo requirement, rush delivery, or last-minute changes, we’re here to accommodate your requests.
    
    
11. Customer-Centric Approach: Our customer satisfaction is at the forefront of our business. We continuously seek feedback and actively work to improve our services based on your input.
    
    
12. Experience and Reputation: With years of experience in the industry and a strong reputation for reliability, you can trust us to handle your shipments with care and professionalism.

In a crowded marketplace, it’s our unwavering dedication to your success, coupled with our comprehensive services, that truly sets us apart. We’re more than a transportation provider; we’re your trusted partner in logistics. Choosing American Cargo Carriers means choosing excellence, reliability, and a commitment to your satisfaction.

Yes, we are fully licensed and insured. At American Cargo Carriers, we take our commitment to compliance and safety seriously. Here’s what you need to know about our licensing and insurance:

Licensing:

• As a licensed freight broker, we hold the necessary permits and authority to arrange and coordinate the transportation of goods on behalf of our customers. This includes ensuring that we comply with all federal regulations and industry standards.

Motor Carrier Authority:

• In addition to our freight brokerage license, we are also a licensed motor carrier. This means that we have the legal authority to transport goods on our own trucks. Our motor carrier authority further extends our capabilities to provide end-to-end transportation solutions.

Insurance:

• We maintain comprehensive insurance coverage to safeguard the interests of our customers. Our insurance policies include cargo insurance, liability coverage, and workers’ compensation. These policies are designed to protect your cargo and provide peace of mind in the rare event of an incident during transportation.

At American Cargo Carriers, we’re proud to offer our services and coverage throughout the United States. Our extensive network and capabilities allow us to provide transportation and logistics solutions to and from virtually any location within the country. Whether your shipment needs to travel coast to coast or stay within a specific region, we have the reach and resources to accommodate your needs.

Our nationwide coverage includes but is not limited to:

1. East Coast: From the busy ports of the Atlantic to the vibrant cities of the Northeast, we serve the entire Eastern Seaboard.
   
   
2. Midwest: We have a strong presence in the heart of the country, providing reliable services to the Midwest and Great Lakes regions.
   
   
3. West Coast: Our services extend to the West Coast, covering major hubs and cities along the Pacific Ocean.
   
   
4. Southern States: We operate in the Southern states, serving the Gulf Coast and providing transportation solutions to and from this region.
   
   
5. Central and Mountain Regions: Our reach extends to the central and mountain states, ensuring coverage in this diverse area.
   
   
6. Remote and Rural Areas: We understand that some shipments require access to remote and rural areas. We have the expertise and resources to handle these unique requirements.
   
   
7. Urban and Metropolitan Areas: Whether it’s a bustling urban center or a suburban community, our network can accommodate shipments to and from all types of locations.

Our commitment to nationwide coverage means that regardless of your cargo’s origin or destination, you can count on us to provide dependable and efficient transportation solutions. We’re here to serve your logistics needs no matter where your goods need to go within the United States.

At American Cargo Carriers, we understand that despite our best efforts, occasional issues, claims, or disputes may arise during the transportation process. Our goal is to handle these situations with professionalism, transparency, and a commitment to achieving a fair resolution. Here’s how we manage claims and disputes:

1. Immediate Contact: If you encounter any issues or have a claim to report, we encourage you to contact our customer support team as soon as possible. We’re available [mention your support hours] to assist you.
   
   
2. Thorough Documentation: We ask for detailed documentation of the issue or claim. This includes photos, descriptions, and any other relevant evidence that can help us assess the situation accurately.
   
   
3. Claim Review: Our experienced team reviews the claim or dispute thoroughly. We work to understand the root cause and any potential liability, whether it relates to cargo damage, loss, delays, or other issues.
   
   
4. Communication: We maintain open and regular communication with you throughout the claims process. We’ll keep you informed about our findings, progress, and expected timelines for resolution.
   
   
5. Resolution Efforts: We take immediate steps to resolve the claim or dispute, working with all involved parties, including our carriers, to find a fair solution. This may involve negotiations, settlement offers, or other actions as appropriate.
   
   
6. Claims Handling Expertise: Our team has the expertise to navigate complex claims and disputes efficiently, and we are well-versed in industry standards and regulations. We aim to minimize disruptions and achieve fair outcomes.
   
   
7. Insurance Coverage: If the claim is related to damaged or lost cargo, our comprehensive insurance coverage can provide compensation, ensuring that your financial interests are protected.
   
   
8. Prevention and Improvement: We view claims and disputes as opportunities for improvement. We analyze the root causes and take corrective actions to prevent similar issues from occurring in the future.
   
   
9. Customer Feedback: Your feedback is invaluable. We encourage you to share your thoughts and suggestions on how we can enhance our processes and prevent issues.
   
   
10. Resolution Confirmation: Once the claim or dispute is resolved, we provide you with a written confirmation of the resolution and any agreed-upon settlements.

Our approach to handling claims and disputes is based on fairness, transparency, and a commitment to customer satisfaction. We understand the importance of resolving issues promptly and effectively, and we are dedicated to maintaining the trust and confidence you have placed in our services.